Refund & Cancellation Guidelines
100% Refund Guarantee
Appointments cancelled before the phlebotomist is dispatched for home collection qualify for a 100% refund.
Refund Eligibility
| Scenario | Refund Amount |
|---|---|
| Cancellation before phlebotomist dispatch | 100% Refund |
| Cancellation after sample collection but before lab processing | 50% Refund |
| Sample already entered extraction/analysis phase | Non-Refundable |
| Test cannot be performed due to insufficient sample | 100% Refund or Free Recollection |
Refund Processing
Approved refunds are processed within 7-10 business days to the original payment method.
Cancellation Process
To cancel an appointment, call +91 98765 43210 or email support@dnalabsindia.com with your booking ID.